Damaged Package or Item
DAMAGED PACKAGE OR ITEM
You must call within 24 hrs of receipt of order to report any damage to your package or items.
It is required that any damaged box or items be inspected by an insurance claims adjuster. The origional box, packing material, and any damaged items are to be left in the same condition that they were received.
If you receive a box that appears to have any outside damage at all, please have the carrier make a note of it on their computer or scanner, then accept the package and call us without delay. This will insure speedy cooperation from the carrier in resolving the issue.
You may remove and use any supplies that are not damaged from your package, but please leave the box, packaging materials and any damaged items in as close to the origional condition that you received them in as possible. If you discard the outside box, any of the packing material or damaged items, the insurance claims adjuster will deny the claim. Please follow all of these procedures to insure that your claim is not denied.