Web order totals are only Quotes. Special discounts such as promos or additional poundage will not be reflective on our website, but you will see them after we email the updated order to you. Actual glass weights and shipping costs will be charged when your order is Invoiced.
Questions, concerns or additional payment methods available for your order can be further addressed by calling our sales dept. (800.839.6712 press 1 for sales) or putting additional info in the comments box of your web order during the check out process.
CREDIT CARDS: We accept MasterCard, Visa, Discover & American Express. Correct and up to date billing address & security number information must be used when placing an order with a credit card, as we verify this information when processing cards. This is for the security of the cardholder.
Credit/debit cards are preauthorized for approximately 10% over your estimated order total to account for overages in glass and shipping price variances.
Once your order is completed and a final invoice amount is calculated then this preauthorized pending charge will be changed to reflect the final invoice amount and charged at that time.
BANK TO BANK TRANSFER: Frantz Art Glass does accept wires for source of payment but Frantz Art Glass is charged an incoming money wire transfer fee of $30.00 from our bank. This fee will be added to the Customer's total. Please call 800-839-6712 ext 215 for wiring instructions.
PREPAYMENT: Orders paid by Bank's Cashier's Check or Money Order will be processed sooner than if paid with a personal or business check, as all funds must clear the bank before shipping of orders. We will take all measures to not overweigh your glass but we do suggest that you send in at minimum $5.00 over the amount of what your web order states, this is due to shipping costs being just an estimate. Any funds remaining will be refuned to you in the form of a check after your order has been invoiced.
GIFT CERTIFICATES FOR PAYMENT: Please indicate your gift certificate number in the comments section of your order and/or the name of the purchaser of the gift certificate, this will help us quickly confirm your certificate.